Shipping & Returns Policy
*At Sale Time please allow extra time for delivery. All orders placed during Sale please allow 10-12 WORKING days for delivery.
Information About your Order
How do I pay?
We accept Visa, MasterCard, Mastercard Debit, Visa Debit, American Express and Paypal.
What happens after I’ve ordered:
We will send you a confirmation email with your order details. When we ship your items you will also get a dispatch email. Emails are automated so go out directly after you order. If you have not received a confirmation email please check your spam or junk email as some systems (gmail/Google) can be extra sensitive to automated emails.
What if I am not available on the day of delivery?
Your delivery may require a signature so it is always best to have your parcel delivered where someone will be available to receive it. A work address is good for this reason, but if you are having your order sent to work please remember to include the company name and the department where you work.
Most of our items are sent via couriers, some of which may require a signature. If you are unable to sign for a delivery you will be left a card with contact details for the delivery carrier. You will be able to contact the courier directly and arrange redelivery if necessary. Orders being delivered by post usually don’t require a signature.
When will I get my items?
Orders can take any time between 5 – 7 working days. Once your items are dispatched you’ll receive a notification email that you order is complete. Once you receive this email you should receive your order within 5 – 7 working days. From time of order to dispatch this can vary between busy periods but we aim to have dispatched within 48 hours of receiving your order. Please allow extra time for Sale periods, Special Offers, Black Friday & Christmas.
How do I track my delivery?
If there is a delay on your order or it has been several days since receiving our dispatch email please contact us directly at firstname.lastname@example.org and we can forward you a tracking number. Smaller orders may be sent via regular post, these do not contain a tracking number and will arrive via your regular post delivery. Please note when you have received a dispatch email this means your order has physically left our building and is with the courier.
What is our return and refunds policy?
We hope that you will be pleased with your purchase. However, if you are not completely happy with it, we will gladly offer a refund on any unwanted goods less the cost of sending the item to you when the items are returned to us with 14 days from date of delivery.
Please contact us directly and we will forward a returns address. Unfortunately we cannot cover postage for returns and we cannot accept a return on sale items. Items should be in its original packaging suitable for resale. Refunds should be with you within 5 working days of receipt of returned item.
What are your Shipping Rates?
- Republic of Ireland: €4.95 Delivery
- UK & NI: €5.95 Tracked Delivery
- Europe: €8.95